Outsourcing the customer service section of the insurance company to another country...where English is NOT the primarly language...THOSE REPS will never be able to figger this policy out and WE [the insurance companies] will be off the hook?

I suspect, that...IF any of these insurance companies try that...and receive gummint bucks, well they mite be in trouble?

Either way, we get the lowest common denomenator 'value' in terms of customer service rep's knowledge...And once they learn stuff? They're promoted or quit...Hey! After all WE all are calling them angry about every so many things. Vicious cycle...Wonder why the insurance companies never 'poll' us about 'satisfaction' issues?

I won't growl now, I'll just grit my teeth and say - Hope all are safe and sound tonite? - j

judging by the first few primaries for president many people want a change in the way things are being done in this country and in the way insurance companies among others are affecting our lives. oops cancel that!(after hearing the results)