help! have highlighted words that lead to spam.
 

Help!
I have many things going wrong with my computer.
Audio pop up ads
high lighted words that lead to spam ads etc.
little green connecting circle never quits, though some times it freezes.
we have foxfire and tried to switch to chrome same problems
took it to a friend who is a computer guy and he said he removed malware from the computer. but still have the same problems. help!
bizi

Do you have Malwarebytes? This is a free download....
It removed a PUP we got on our 1 day old new computer last spring when we downloaded Adobe reader.
CNet.com is a good place to read about and download free malware fixers.

PUPs are very common now, and we scan for them weekly. One week we had 9 of them. They come in now from all sorts of legit sites. You need to look at what you are doing on the net very carefully... some gaming sites have intrusive code on them now.

Yes we have that and it didn't help

You obviously still have the malware despite the person saying it was removed which is a huge pain for you I know bizi.

You're not using it still are you? Are you using your phone again or the computer? I wouldn't be using the computer until it was clean personally.

There was a strange link came up in one of your posts the other day on Weight Loss Forum. First time I've ever seen that happen.

Do you have a lot of important things saved on your computer?

If you don't you could reformat. Start fresh.

microsoft info about this problem
 

Not wanting to overcomplicate the issue but here's another thread from this forum - similar issues mentioned.

http://neurotalk.psychcentral.com/sh...highlight=PUPS

https://support.mozilla.org/en-US/questions/982434

sounds like checking for any addons/extensions that you didn't actually add on yourself is one thing..


and many more search results for - forums have highlighted words -
https://www.google.com/search?q=foru...lighted+words+

he uninstalled chrome, ran adware cleaner and hitpro3.
my side keeps fire fox crashing.
the connecting circle keeps circling like it won't connect, the green circle sometimes stops and becomes gray.
sigh
jeff said he would do more research it seems to be affecting my side primarily, not his side.
sigh
bizi
and yes I was on my phone earlier. on pc righ tnow. I told him I just wanted to go buy a mac.

Bizi, as the others have said it looks like a PUP to me.

Does "Text Enhance" appear when you click on something?

If so, the instructions here should help; http://botcrawl.com/how-to-remove-text-enhance/ .

People who write malicious software should have their fingers glued to their keyboards :mad::mad:

I think we have several things going on. Jeff has a couple of other programs to run then he will uninstall fire fox and reinstall it. fire fox is one of the problems. it keeps crashing then a pop up of "computer repair keeps intruding my posts.
very frustrating.
thanks for your suggestion.
bizi

Does Jeff know how to use Hijack this?
other free tools too-
http://free.antivirus.com/us/#cleanup-and-prevention

and how to check the task manager to see if any suspicious programs are running?
some of them are very hard to totally remove.
I usually google any program name to check if I'm not sure on what it is.

It seems that the antivirus program that you are using is not working very well for you..
I used Zone Alarm extreme when we had windows on our computers and very rarely had any problems..
http://www.zonealarm.com/software/extreme-security/
wow the price went up, but you can try the trial to see how you like it.
I had it for many years and as a returning customer you get discounted prices..
I really got tired of the hassles & things that did not get caught when using "free" anti virus programs so it was worth it to me to pay $40 a year ( back then it covered 3 pc too)

I tested / tried all the major anti virus suites long ago and liked zone alarm the best of all. but the others might be better now..
most trials are 30 days so you can rotate testing them and there are 10 major ones to cycle thru...
just be sure to totally remove the old one before adding the new one to test..
In the past Norton has been boggy and very hard to remove, I don't know if that is the same now or not..so i would read about it before trying that one..

Links to the top 2015 AV products ( you can click each product to go to their website on most of these)

http://internet-security-suite-revie...enreviews.com/
http://www.pcmag.com/article2/0,2817,2369749,00.asp
http://www.consumersearch.com/intern...urity-software

so sorry you are having these problems bizi :(

I have edited your thread title as it is not the forums but your computer having these PUPS etc
We do not want others to become alarmed thinking it is here.

Doc has a lot of advanced things in place to ensure the forums remain free of any nasty stuff

thanks you guys. tried to install zonefree that you suggested jo but it did not install right jeff deleted/uninstalled it.
I suggested we buy a mac.....
bizi

Sometimes if you have troubles installing any other AV programs , it could be due to the malware or trojan that are on the pc...

- Only have 1 AV program is installed at a time & only 1 running at a time or it might mess up the new AV install - may "see" the new one as a virus..

If you don't have anything important saved on the pc I'd format & reinstall your OS - or you might be going in circles until the bad actor is totally gone..

You can save your bookmarks and any photos or emails /documents to a flash drive to add them back on the fresh system..

tomorrow I think jeff will reinstall the operating system. wipe it clean.
he has been in touch with kaspersky people and what they have him do doesn't seem to do anything. a friend suggested contacting the internet provider LUS fiber our local people, they may have ideas.
just had an audio pop up....
sigh
bizi

Bizi, as far as the audio pop-up is concerned, you (and maybe Jeff) might find the step-by-step instructions here helpful;

http://malwaretips.com/blogs/remove-...dio-ads-virus/ .

we are clean!!!!! hubby reinstalled the operating system and are now using fire fox again and malware bytes the upgraded version. hubby will run this in safe mode weekly.
yeah!
bizi

bizi, that's great news. :)

Good news bizi :).