Help Help!!!
 

Alan said "That XP Security 2011 is back". He ran a scan. I was out so could not supervise.

I came back, he was on his Mozilla and everything was fine.

I just came into the room and he was not on the computer. I decided to go on Flock. Would not come up. I get a prompt asking me "what do you want to use to open up flock?"

????????????

I then went to control panel (to see if flock was still there). I clicked on add/remove programs and IT WOULD NOT LET ME DO THIS.

I clicked on Security Center. IT WOULD NOT LET ME DO THAT EITHER.

So I can't access add/remove programs, I can't access security center.

I can't access Flock.

But I can go on Mozilla.

And obviously I have a virus or spyware or something and I'm going to run another scan.

god I hate computers.

Melody

If you can't get Flock opened after more scans - just re down load it and re install - it probably will find your other settings & bookmarks.

The program itself might still be there but something scrambled the start up part of it. re installing should fix it.

You have NO idea what happened about an hour ago. I called up Verizon and I found out I had traces of the XP Security 11 virus. They said "this is a very bad virus".

I could not open ANYTHING on my computer except for IE. Any time I clicked on an icon (in the control panel, on the desktop, ANYTHING!!), I would get the message "Cannot find application".

Nothing worked.

They had me bumped up to Premium Tech support which gave me a free pass and they took their tools and did whatever they had to do. They found the infection, they rebooted it two times

My goodness.

Right now, everything works.

I repeat, I hate computers.

Melody

Jo:

More nonsense happening today. So I made a video so you can see exactly what I'm seeing. Oh, just to correct the opening sentence of my video. the screen is my WINDOWS security center, not Verizon.

so I should have began the video by saying "Window Security Center is showing this".

Last night the guy from Mcafee did all the stuff to get rid of the XP virus. He told me 'your system is now clean, there are no traces of the virus, and as I checked EVERYTHING WORKED FINE. And it still does.

But...... I keep getting pop ups from the XP Security 2011 alert telling me that my system is under attack, that I have trojans, that I should "download XP Security 2011", etc. etc. etc. Every few minutes I get this pop up (just now, something is popped up telling me

Stealth Intrusion" blah blah blah. I get this every few minutes.

So of course I ran the Internet Security Suite powered by McAfee and it said my system is clean, no viruses no nothing.

So am I to understand that I have SOMETHING related to XP Securit 2011 and that it's trying to hijack my computer by telling me I have a virus, but that thing is the virus ITSELF, and I should just ignore it? I'm not going to ignore it. I'm calling up Verizon again, and we'll go through all the tool cleaning up stuff again. This is getting very annoying. The guy, (I saw him doing this), had his tools, he cleaned up EVERYTHING. What is this XP thing doing? hiding in some system files or something?

Here's the video I just made.
http://www.youtube.com/watch?v=56FASOrJWvQ

Melody

What you might have is a pop up intrusion. That or Alan is continuing to pick it up when he uses the computer.

Fixing that is separate from removing that devil should you download it.

If you go to Microsoft and click on pop-up spam blocker, they have a download that will get rid of it.

Go to explorer and see if that file exists. That would be the next step in this house.

Mrs. D. when I go to explorer, what file am I looking for? What's the name?

Never heard of pop up intrusions. It's aptly named isn't it?

Melody

Went to Microsoft.com and typed in POP UP BLOCKER.

Just saw stuff to download for Internet Explore.

Alan uses Mozilla, I use flock.

does this make any difference?
thanks, Melody

pop ups only come when you log into the internet.

When you are NOT on the net, is that icon there?

right click on the icon and see what it is called...that is what you look up in explorer.

Hi. did what you said. When I am not on the internet, the icon was still there. I right clicked and the thing said

XP ANTIVIRUS 2011. Does this mean I have the virus, or if I click yes to anything regarding that message, then I will HAVE THE VIRUS AGAIN?

And when you say "go to explorer", what does this mean?

thanks Melody

MS explorer is the MS part of windows that shows you all your files.

Try this.... do a "find" search for that title and see if a file comes up.

Okay, I found Windows Explorer and ALL my files came up. There is NO XP Antivirus 2011 anywhere in any of those files. Which means nothing, because it's probably hidden.

I guess I have to call the tech guy again.

I'm getting SO tired of this virus I can' tell you.

But at least Alan is very much on the mend and no more fever for 2 days and I'm dressing his wound.

So far, so good.

Melody

P.S. Thanks much