I need advice and help with a particular website.
 

I need some help with a website that is charging my cell phone bill for downloads that have not been made.

There is a website called Flycell. com. that offers three free ringtones. You have to supply your phone number to get the free ringtones....This particular website advertises on My Space....My son unknowingly thought he was just getting the free ring tones...but once they have your cell phone number they automatically subscribe you to their services and charge the cell phone $9.99 a month. I just noticed this charge last month and called our cell phone company. They would not help us last month with removing the charges and told me that we had to go to the website to unsubscribe. Well instead of unsubscribing they stated we subscribed and charged us again...I called the cell phone company this month after I saw the charge again and told them to remove the charge or I would discontinue service. We have a business and five phones so they do not want to lose us as customers. Initially, the cell phone company said they would not remove the charges, but todayafter much complaining they did remove the charges...BUT...here is the rub...

I dug through the web site of Fly cell and found a phone number to call. You call the number, leave a message and they call you back. I got this arrogant jerk that just kept repeating the same thing over and over again saying that we subscribed to their services and they would not remove the charges or give us the $30.00 back...He went on to tell me that we just subscribed again in November and were charged $9.99. There is no way to unsubscribe from this site...and we are afraid to go near it now...

I think my cell phone company will remove the charges, but how do I report this company. I told him that my son is not an adult and thought that three free ring tones is just that, three free ring tones. He said he had to have placed a code into his phone. My son told me he did not do this because he was afraid it was textmessaging and he knows I would get angry....Anyway...the company rep I talked to or the guy that owns the site is just awful...I tried to talk to him and he would not listen to anything I said...Instead, he talked over me....As I would start to say something he just kept repeating that they would not remove the charges..When I stopped talking to see what he was saying ...He would stop talking and ask what I wanted...He then went through the entire thing again of not removing the charges, we are subscribed...over and over again....This guy actually called me twice today and was so arrogant, that I finally told him to shut-up...and hung up....

Who do you report websites to anyway? What are my legal rights? My cell phone company told me to report them to the Better Business Bureau, but there has to be someone that they are responsible to on the Internet isn't there? Or can websites like this just keep stealing money from people. Nothing was downloaded from the site...not even the three free ring tones...He admitted that...He said nothing was ever downloaded...but they will not refund our money....very, very frustrating...!:mad:

Where do you go on the web to make blogs? I threatened him with making a blog to let others know that they are doing this to people...He just laughed and then kept saying that everything is in their webpage...It is but it is buried deep...I had to dig to find their phone number and then no one answers....you get a machine...

Any info you can provide will be appreciated...

I suggest
 

you call your credit card company. Most of them will remove the charges with
no hassel. This is a common scam... you don't have to put up with it.

Visa and MasterCard both have consumer protection clauses. So don't hesitate to call them.

Good luck.

the scam is charging the cell phone number, so it shows up on your cell phone bill, not your credit card.

if the provider won't cancel and block those type of charges...you get screwed. we had a long discussion about this at a pta general meeting last year as a warning to parents. what these type of companies do is activate the billing to the cell phone number once it it entered or they get a call from one. so calling to cancle...activates the service again.

i'll see what info i still have have about reporting the companies and to whom. i hate to say it, but they are known for changing internet providers constantly.:(

Tell your cell phone company to CHANGE your cell number NOW at NO charge! THAT will immediately STOP the charges. They can't charge an inactive number.

National One Telecom is TWENTY SEVEN pages long but worth the read. Liz

Thanks for all of your posts....I cannot cancel the cell phone number as it is a business number for my husband. He uses this number to receive business calls and uses it in an advertisement in the phone book. We only allow our son to use the phone to make calls to us. He cannot receive phone calls unless we remove the call forwarding...

The other charge that is on this bill is for 411 calls. The phone company charged us $1.50 for each call and there is a bunch so that will also cost us almost $30.00. BUT, the strange thing about the 411 calls is that they are listed like this:

8:30
8:30
8:31
8:31
8:32

I asked T-Mobile how he could have been calling this number like this....My son is very honest and he told me he never called the number...so I do not know what to do about this. He does not have a flip phone so he could have had it in his pocket and the phone just kept redialing, but I find that highly unlikely. That is the scenario the phone company presented to us...

I actually called T-mobile about the Website, Fly Cell, and reported them. T-Mobile is supposed to be returning our money. T-Mobile blocked this site from placing anymore bills on our line, but they did tell us to watch our billing for the next few months and call them about this company should they post charges to our account again.

I am wondering too if this Website signs you up using a landline phone number. We called their toll free number and left a message for them to call us back. They did call back, but then they were telling us that they already charged us for the month of November so I am wondering if they are now going to charge our land line....

I have never encountered such a rude person...He did provide an address, but do not know if it is legitamate. I need to find out who to call to report them. My state representative lives a few houses away, so maybe I should contact her about this matter and see what she has to say...

http://www.flycell.com/unsubscribe?


Fly Mobile Premium ($4.99)
To unsubscribe text "STOP FLY" to 69999.

TonePack ($9.99)
To unsubscribe text "STOP TONE" to 69999.

RealPack ($9.99)
To unsubscribe text "STOP REAL" to 69999.

MegaPack ($9.99)
To unsubscribe text "STOP MEGA" to 69999.

KingPack ($7.99)
To unsubscribe text "STOP KING" to 69999.

HyperPack ($5.99)
To unsubscribe text "STOP HYPER" to 69999.

LivePack ($5.99)
To unsubscribe text "STOP LIVE" to 69999.

PicPack ($5.99)
To unsubscribe text "STOP PIC" to 69999.

PlayPack ($5.99)
To unsubscribe text "STOP PLAY" to 69999.

Joke of the Day ($6.99 - 5 days a week)
To unsubscribe text "STOP GRIN" to 69999.

Joke of the Day ($9.99 - 7 days a week)
To unsubscribe text "STOP JOKE" to 69999.

Horoscope ($9.99)
To unsubscribe text "STOP ZOD" to 69999.

Mobile Match Up ($7.99)
To unsubscribe text "STOP DATE" to 24444.

Cut your losses and unsubscribe by doing exactly as described above.

thank you mcfox!

and welcome to NeuroTalk! :D

No problem. And thanks. :)

My son did a similarish thing a couple of years ago with a stupid 'crazy frog' thing that was being advertised on tv. He dialed the number and 'signed up'. By the time I found out about it it had wiped out his phone credits and was going to keep wiping them out until the number to opt out was dialed and the correct message sent.

Needless to say I wasn't very happy about it - both for him dialing and for the company in question not taking any precautions to stop young kids signing up for their silly 'service'. But that's the way these things work and the quickest and easiest way to deal with it was to text the appropriate message to the number given in tiny writing on the tv ads.

I also had this problem with my son thinking it was just free ringtones, even after telling him nothing in this world is really free, there is always a catch. Anyway, after calling our cell phone company and having the charges taken off I also had to send a text messge to stop them. It was quick and easy and you don't have to deal with obnoxious salespeople. Hope it works that easy for you...SUe

Federal Communications Commission (FCC)
 

Hi:

Write a letter and cc: FCC, your state's attorney general, BBB, and the company. At a minimum, see what the FCC says. They may direct you
to another agency, but I really hope they get reported.

http://www.fcc.gov/cgb/complaints.html

Maybe it will get the attention of sleezy companies like the one you're
trying to deal with. Good luck.
Kat.