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Phone calls to SSA
Hi everyone!
Does anybody know if SSA keeps a log/track of the calls we make to them about our cases? I call once a week, but does it make a difference how many times you call? Thanks |
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Yes they know when you call because I would call weekly and I got a gentleman that got all over me when I called. He must of been having a bad day. He told me when I call it keeps them from doing their job and after they look at my file from the phone call they put me at the bottom of the pile. Basically he said to quit calling. I know they have stress but they have no idea the stress we are under as well.
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However, if you call your local office regularly, the 5 or 10 service reps who answer the phones do talk to each other about you. The teleservice reps at the 800# are monitored closely and their phone calls are timed. Once they hang up with you, they have to take the next call. All day long. If employees are pulled from doing work to answer the phones, then their work gets pushed into the future. It is like a kid asking "Are we there yet?" but the parent has to stop the car in order to answer the question. Doesn't get you there any faster. And if your case does get pushed to the front of the line, that means the rest of the people waiting (like other posters to this web site) get pushed backwards. |
Yes, they DO keep records of your calls. When you call them, and you hear the typing in the background, they are pulling your claim, researching, and entering a short note about your call. The "researching" I was referring to is looking at the call notes and history. This prevents them from lying (as their supervisors regularly review these notes) and also prevents them from giving you conflicting information without actually researching it. However, it can ALSO upset them when they see that you have called weekly, and lets just say they will be less than 100% cooperative with you or your attorney when it comes to that.
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Ssa
[Hello, and I do know what you are experiencing with SSA. You are on the great merry go round they put you on, to drive you nuts.....This problem of getting in touch with them is a national problem. I could not afford the minutes on my cell, while I waited for them to answer. I had to go back to the lawyer who helped me with my case to get in touch with them. Present yourself in person, with your paperwork and don't take no for an answer. The only way I did resolve my last problem was with a para legal...ginnie
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Yes, there can be various records that can be researched to figure out how many contacts you have made, but not everything is tracked. But there is no agency directive or plan or system that employees are less than cooperative with the people who call often. It is my experience that the backlogs are so great in all areas of the SSA workloads that most employees want to clear a case rather than listen to yet another phone call complaint. |
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