Pharmacy won't re-fill my meds.!!!
 

:confused:Which, doesn't make any sense, because, I'm completely, out!?!?:eek::mad:

Phyllis

What's their reason ?
Rx expired or something?

Nope!!
 

:rolleyes:Just, too soon!!:p:mad:

Phyllis

How many days too soon?

I think you should count your fills each time now.
Sometimes shorts can occur by accident... a miscount.

Were all your meds too soon? Is it a controlled substance?
Has this happened before?

If this is a first time, I would speak to a manager and if they agree it might be a miscount, they should give you what you were shorted, this time. Typically then you will be flagged for a double count from now on.

If this is a first refill on a new RX...it is possible the wrong day's supply was entered. This would then show a refill too soon. That can be changed so it does not happen again.

Make sure your insurance has not changed. Some plans change days supply. Some retirees were reduced to 21 days supply from 30 for example.

Mrs. D,................................................ .................
 

I 'm not sure, how many, I'm short, but, I need to take 4, a, day.
2 in the morning, then, 2 at night. This is my only medication.
They didn't say, how, many days, too soon. They're siezure meds.
Insurance hasn't changed I'v always been on Medicaid.
Even if it was a miscount, how can they not give it to me, when, it's for siezures???

Phyllis

This is how to approach this problem, then.

Take your bottle with that newest refill date back to the pharmacy and explain you are short.

They will count the days, you are short and give you the pills you are missing only... they should do this as a courtesy. It happens, people miscount.

On medicaid you'd normally get a month's supply. If your doctor wrote for a different # of tablets, that may have caused the short. Or a typo when entering the day's supply into the computer. Or a miscount. Or they ran out and forgot to give you an owe slip? There are several levels where this type of thing can happen. For a patient who has never brought a short to their attention before, a reasonable pharmacy will give you the tablets you need until the next refill date is due.
If your doctor did NOT write your RX properly, they may have to call him/her to correct that error and change the RX ..this may result in a new order and new refill number.

Seizure meds are important, and I don't know of a pharmacy that would not correct this situation in some way. You have to talk to them, and take your empty container with you when you do.

Can't do that, either!
 

I place the re-fill on their auto-mated system. It didn't say anything
about it not being time, yet. This happened when I went to try and pick
it up, today/ yesterday. I got rid of the bottle, once, I placed the order,
since, I wasn't expecting this mess, since, It's never happened, before.:o
I keep all of my meds. in a little med. thing with all of the days of
the week on it.:rolleyes::p

Phyllis

Then go back without the bottle... they can look up your last order and RX. (most pharmacies now scan a copy of the RX into the computer and they can look at that, to see if the correct amount was ordered and entered).

So you use 120 a month? And you probably got 100? This means either
1) Maybe your doctor only ordered 100? and you should have 120?
2) they filled RX with 100 ct bottle and the tech forget to add the 20 extra in that time
3) they ran out and forgot to give you an owe slip
4) they typed in the wrong day's supply so insurance declines to pay

Wherever the oversight is, they should correct it so you do not go without medication. Using an automated feature, will not often give you information right then. Most pharmacies will however CALL you back later when the claim is denied, or if they are out of medication. The fact that they did not, leads me to suspect a miscount is where the error is. They assume you still have pills and are requesting early. They do not know you are OUT.

You have to take the next step. If you cannot go in, then try and get this fixed over the phone. Talk to the pharmacist and not a tech. If you have someone else pick up your medication, they can fix the issue with you on the phone.

There are many many details involved in filling prescriptions. Things happen, and a good pharmacy will fix any problem quickly for you.

I have enough for tomorrow morning, so,................
 

I'm just gonna call the hospital, tomorrow, and tell them, I need to speak with, whomever, is on-call and tell them that I can't wait, until,
Monday, to get things straightened out, then, they can deal with it.

Phyllis

Is your pharmacy closed on Sundays?

If not, the same effort you spend calling a doctor at a hospital can be spent calling the pharmacy to fix your problem! That is typically how things like this are settled.

The pharmacy will GIVE you the balance you are short. (they do not bill insurance, since that was done already).

If you get a new RX, and take it somewhere, instead, and they try to bill it Monday, it will still come up TOO SOON based on the days supply the insurance computer is reading from the last fill. The fix has to be done at the pharmacy where the problem is occurring. I think you will just make the problem bigger and more confusing if you go the route you claim.

If your pharmacy is closed on Sundays? When you get the new RX explain when you take it in, that an error happened and this is a replacement. The insurance computer will deny the early refill, and then that pharmacy will have to manually call them for an override--correction, and that takes time, and you may have to wait for that approval. It is much easier to fix this with the pharmacy in the first place.