Alan broke our computer!!!
 

I hope I can get on these boards again. If you don't hear from me after today, you'll know why (at least until I get this fixed.

We have a HP Pavillion and we use Internet Security Suite as a virus protection.

Well today my husband (who doesn't know he shouldn't automatically download anything that pops ut), well he saw something that said "you have a virus, please download this anti-virus software) and, you guess it, he thought it was from Verizon, he downloaded it and now forget it. I had a devil of a time even getting on the internet. I had to reboot 8 times. I tried to do an uninstall. The program he downloade dis WINPRO 2006 anti-virus something or other.
No matter what I do to uninstall this thing, it doesn't uninstall. I tried the add/remove programs. I tried going to start, program, WinPro, and uninstall. The uninstall prompt does come up but then when I click on uninstall it just sits there (for up to an hour, if I would let it).
I right clicked on the system tray icon and disabled everything (maybe that's why it let me get on the internet.
My son told me to go to start, run, type in msconfig(it was already there), then he made me to the last thing which was startup and he had me uncheck the WinAV thing. I did but it still froze. Nothing will let me uninstall this darn anti-virus thing. Please, can someone please help me. I hope I can come back to this thread. Tonight might just be a fluke.
Thanks, Melody

melody

i'm going to post on the computer forum for you. link to this post.
i'm sure you will get answers.

((((hugs))))) for you..and a bop for alan. :p i don't let my hubby anywhere near my computer. lol.

I will ask my son....
 

We are going there for Thanksgiving.

A month ago we tried to install ZoneAlarm on the new laptop, and it got
into a "war" with the antivirus that was on it already.

They can conflict with each other.

Do you have Win XP? If so here is safe mode directions.
http://www.youthtech.com/techstuff/e...oubleshoot.htm

You can sometimes do things in safe mode, that won't work otherwise.

Try to uninstall that way. I don't know much myself, but I will ask him for you.
If he has any ideas I will post them. I do know that virus programs fight with each other. You could try disabling the other program that came with the computer.

Searching WinPro 2006
http://uk.answers.yahoo.com/question...0153945AAhOBAy

http://malwarecomplaints.info/viewto...1649c447ba426d

If you can still get on the net, try to get a free trojan killer..and that might remove it...
listed here
http://neurotalk.psychcentral.com/showthread.php?t=4535
Time to discuss with Alan....NEVER download ANYTHING in a popup!
And seriously consider any download EVER... I don't even visit hyper links when posted on forums! That is why I always post urls.

This is an awful thing for you Mel, I hope you see this post!:(

WinPro is malware ... but I'm sure you have guessed that already. I should add that it can partly install itself using a 'drive-by browser hijack' unless you have sufficient protection ... and Norton isn't sufficient protection, unfortunately.

It's a little tricky to get rid of since it tries to remain in your system by throwing in hooks to keep itself on your computer.

Grab yourself a cup of coffee and brace yourself for a bit of a slog to get rid of it.

Here are the removal instructions on Spybot Search and Destroy forums:
http://forums.spybot.info/showthread.php?t=6021

You should begin by reading this thread, however:
http://forums.spybot.info/showthread.php?t=4015

You will see references to a program called HijackThis, and lots of references to HijackThis logs. That program is available from here:
http://www.spywareinfo.com/~merijn/programs.php

HijackThis logs look like this, except longer, so don't worry when you see a whole load of seemingly complicated 'code' that looks like this when you are reading the threads on the forums:
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {192c5b4a-3efd-40c7-9f99-c472deb8efc0} - C:\Program Files\Perfect Codec\isaddon.dll

It may not be a bad idea to sign up to Spybot forums before you do anything and to seek assistance should you encounter any difficulties when going through the steps in the threads above:
http://forums.spybot.info/index.php

Spybot Search & Destroy
 

HI Melody:

Sorry about your recent computer disaster. Do you have Spybot Search and Destroy on your computer? This is a free download and excellent. I have never had any trouble with it and it comes highly recommended. I learned about it on the car radio one day - this was from a local computer guru. I downloaded it after checking with some other people and it has been a really good thing.

The first time I ran it I got about 50 bad entries - the computer had been given to me by my son in law, whose teenage sons had a lot of bad stuff on it unknown to their father. Kids!!

Hope you get things straightened out.

Shirley H.

You'll never know how I love you guys to pieces!!!
 

Alan and I went to bed with him apologizing and me trying to hit him over the head. I mean, how many times have I told him "there are scams, there are trojans, there is stuff on the internet that gives you viruses, so NEVER DOWNLOAD ANYTHING UNTIL YOU COME AND GET ME"

So after killing him, lol, I woke up and came on here. I was able to go to the right bottom of my system tray (I think it's called that), and I right clicked on the Winpro icon and exited it.
That took it away from the sys tray and I was able to come back on the internet. THANK GOODNESS FOR THAT. Then I immediately came here and found all your wonderful answers.

Today, after my turkey and low-cal-low fat, sugar free Sweet potato pie (without using any sweet potatoes!!!), I shall endeavor to rid myself of this Winpro thing.

If I do not succeed, I'll give you directions to where Alan will be living from now on.

love Melody

Hi, I use Spybot, Adaware, AVG, & Zonealarm which are all very good and free.
If you can't get rid of it, boot into safe mode [ press f8 repeately whilst starting up] either try to save any important info to disc media and download " system mechanic" in think it still has a 30 day fre trial [ fully functional ] and that has a great program for deleting crap, if your running XP try system restore, may be able to go back to another day when i was clean, if that works then run all anti virus programs, if all thats no chop well just reinstal your OS agian.
goog luck
Brian:)

Brian:

I love the way you talke "computer speak". It's like you believe i completely understood what you are saying.

I got as far as safe mode. That I can do. I did it. IT WORKED!!!!

Deleted that sucker off of my computer. Then it told me it successfully uninstalled Winpro but some files will have to be manually deleted.

I immediately called my computer genius of a son who said to me "don't touch anything else, that's for people who know what they are doing".

So I ran an anti-spy ware thing and it found the Win-pro.

I clicked on delete but I'm not sure if it got rid of the rest of the applications.

I will run a virus scan now.

I assume that because I have restarted my computer several times now, and there is no more WinPro stuff popping up, that I should be okay, right?

it's not in the system tray on the bottom right of my computer any more.

This is good right?

Imagine that, I'm almost 60 and I'm learning about spy ware.

Wow, can't imagine what I'll be learning when I'm 70.

thanks much.
Melody

Okay, something funny is going on here with my computer.

I can go see my e-mail and obviously, I can go on the internet.

But three times I tried to run my original anti-virus program. I have Verizon Online DSL and I use Internet Security Suite.

I periodically run the anti-virus scan program.

Well, I have tried to do this three times today. It starts the scan. It gets to number 767 and then it stops scanning. At least it appears to stop scanning. I timed it and I waited for 5 minutes. Is it normal for an anti-virus program to stop at a certain number and then continue scanning.

I have scanned before and this never happened.

any ideas??

thanks,
Melody

Still could be a bit of gunk left, what Operating System are you using ? [ like XP, Win 2000, win 98 ] if its XP, go to sytem tools [ click " all programs/ click Accesseries, run down to system tools then onto "System restore" and just follow the prompts.
If still in trouble i would download http://www.5star-shareware.com/Windo...-mechanic.html
Its free for 30 days, it gets rid of system junk, broken shortcuts, removes unwanted programs and a heap of other functions its a real good program and easy to use, it will work on all OS 's [ operating systems ].
I would use " CLEAN" "get rid of system junk", and "check uninstall software" for any remains of Win Pro, then down to "FIX" "fix registry problems", and "fix broken shortcuts".
Probably best to leave the rest of the programs until your son is there to guide you.
Give that a shot and then try your antivirus program again, if still no good download & install Adaware, Spybot search and destroy, AVG free or even the free trial of "AVG Pro"

You may have to stop running your online antivirus, just try it it see, might not have to stop running your own online one.
If you have to, just go to "add remove programs" in "control panel" find your program and uninstall it and then run the others and see what happens then, you can always go back to your own one if you like it better.
Its good to have Spyware Blaster [another freeby] installed all the time as it stops any spyware, browser hijackers, and other nasty pests from installing on you PC, it won't scan and clean, just prevents.http://majorgeeks.com/download2859.html
good luck