[pooh_ac]

I am unable to charge my SCS, have called my doc and spoke with my new Medtronic rep, no one seems to know what the error message I am getting on my charger and my remote. I will call the customer helpline and leave a message hopefully someon can tell me what the code means and what we need to do to fix it

[Rrae]

Pooh!!
My heart SANK when I saw this!!

You are getting error message on BOTH the charger AND remote!?
Oh LORD how I pray this is something easily fixed......!
You do not need this!


Do you have any reason to suspect that the battery in the unit has run all the way down? As in - completely drained?

Oh PLEASE I pray that Rep gets back to you right away!
KEEP CALLING!

You are dealing with WAY too much right now!
I am so very concerned (We ALLL are!!).......!......I know you know this!

I'm just speechless Pooh........

[Mark56]

You need that back right away, and I hope instead of hand wringing, someone will take a pro-active "let's get to the bottom of this" approach! Lordy, you have had enough lately, but to have this is just awful.

Praying that your solution comes quickly,
Mark56

Originally Posted by pooh_ac

I am unable to charge my SCS, have called my doc and spoke with my new Medtronic rep, no one seems to know what the error message I am getting on my charger and my remote. I will call the customer helpline and leave a message hopefully someon can tell me what the code means and what we need to do to fix it

I cant believe you are having trouble with your SCS how awful.

Can you tell us the error your getting and maybe one of us might be able to shine some light on it?

I know one evening I was trying to turn off my SCS and I kept getting a message that was similar to it finding the stim but had another icon in the centre. Oh Lord I just hadnt a CLUE what it was. I thought I had broken something and I was in a heap. Then I realised that the lead that goes from the actual paddle to the remote had become loose and just needed to be pushed in!!!! Hey presto it worked then!

I do hope you get some answers soon and get this stim up and running AGAIN and SOON

[edever34]

Have you checked your batteries in the controller? That is the only time I get a goofy error message-even though it shows I still have battery life left-Just a thought-Carol

[Mark56]

HI POOH! Just wanted to send more care your way out there in the middle of nowhere NE.

Caring,
ASAP,
Mark56 PJ

[Rrae]

Dearest Pooh -

Thinking of you and wondering if you've gotten anywhere with the Rep?
Anxious to hear!

[tchr012]

Originally Posted by pooh_ac

I am unable to charge my SCS, have called my doc and spoke with my new Medtronic rep, no one seems to know what the error message I am getting on my charger and my remote. I will call the customer helpline and leave a message hopefully someon can tell me what the code means and what we need to do to fix it

Pooh, I am so very sorry to hear this about your stim! I hope that you keep calling until you get some answers because it is their job to help you! I am sending lots of prayers and hugs your way so that things will be fixed soon! I know how awful it is when you stim won't charge and I can relate to what you are going through. I think I am on day 4 or 5 of having it not charge at all and have no more pain meds so I understand how bad this is for you! Take care and I hope someone helps you ASAP!'sTara

[pooh_ac]

Well, my doc told me to call my rep, (who since my unit is 4 years old last month) has changed, then they called the "new" rep who is 250 miles from me, she called me Friday late afternoon, told her what I was seeing, She had NO CLUE what the message ment, she called tech support, who told her with the things I was seeing it could be "thousands of different things" That I would have to call patient services, which was of course closed until Monday am, have called and left a message for them to call me. I tried again to charge it while on the phone leaving a message for them and lo and behold, it looks to be charging, however it feels like it is heating up so will charge it as long as I can stand then see what happens, hopefully I will be able to charge enough so I can turn the darn thing on.
I worked the last 2 days on the floor and cannot take my Lortab when I am working so..........

[Mark56]

Originally Posted by pooh_ac

Well, my doc told me to call my rep, (who since my unit is 4 years old last month) has changed, then they called the "new" rep who is 250 miles from me, she called me Friday late afternoon, told her what I was seeing, She had NO CLUE what the message ment, she called tech support, who told her with the things I was seeing it could be "thousands of different things" That I would have to call patient services, which was of course closed until Monday am, have called and left a message for them to call me. I tried again to charge it while on the phone leaving a message for them and lo and behold, it looks to be charging, however it feels like it is heating up so will charge it as long as I can stand then see what happens, hopefully I will be able to charge enough so I can turn the darn thing on.
I worked the last 2 days on the floor and cannot take my Lortab when I am working so..........

For a full charge and that the unit responds, for responsive tech support tomorrow, and for you to be cleared of pain which binds you so terribly as you are a precious soul to us, to those whose care you provide and to God.
Caring,
Mark56 PJ