I have no doubt that sometimes adults are forced to take a toddler to a place of business. But, to expect that everyone will be understanding and tolerant is a bit much to ask. If you are forced to take a child to an adult setting, I think you are wrong to complain or vent that the other adults weren't tolerant. And sometimes holding a screaming child is safer for the child than letting him run around wherever he wants. Makes it hard for everyone to hold conversations, but the child may be safer.

The guard is responsible for the safety of not just the staff but everyone in the waiting room and in the parking lot. The guard should not be distracted from his official duties by taking care of your grandchild, even if just a few minutes. More work and trouble for you? Absolutely. You said the mother had her own appointment but obviously she didn't take her children to her adult appointment and expect the staff to be tolerant.

(((((((((((Donna))))))))))

glad you felt able to vent here....we are here for support above all else
It is always hard with little ones in crowded places isnt it!

hope all has worked out for your son

It never ceases to amaze me how people who take children into business situations (or stores) become offended when asked to control their children. I was in a beauty supply store recently and an employee kindly asked a mother to not let her child run around the store. She explained that they have dangerous chemicals that could harm the child. The lady even explained to her that an adult was injured by chemicals in the store and had to go to the hospital for treatment. The lady was upset and demanded the lady's name because she planned to call the corporate office! I love children, but they have their place. A business situation is not for children. You may love and understand your child, but for that SS employee who probably saw many clients that day, that child probably created an unnecessary distraction.