When you left your message did you also leave your claim number? Claim numbers are what identifies you to the claims examiner.
Your claim number is at the top right or middle of the initial application and all other paperwork that you receive from SSD.

I always kept in contact w/my claim examiner every 30 days during the 3 1/2 years it took me to reach an ALJ hearing. Each level I had different claim examiners.
At the ALJ hearing that is when I hired an attorney, so I stopped calling SSD. The reason is that when you are represented by an attorney, the claims examiner will not discuss your case PER YOUR ATTORNEY's INSTRUCTIONS.
If you want to speak w/your claims examiner while represented, you must instruct your attorney to allow this. Remember, the attorney works for YOU! Not the other way around.