I was talking to people on my other post but need help. I went to the local ssd office and asked to speak to someone due to the fact no one has asked me for any bank information. They informed me there is nothing they can do there due to the fact they only handle SSI checks, and they could not take any information about my bank account. Now I do not know what to do, because I really need my money and no one has asked me for any information, they said I will get a check but I am told on here I won't any advice is greatly appreciated.

If you are represented by an atty ask them to help you. If not, suggest that you call SSDI toll free # & wait for a human to answer the phone.

Do you have a bank account?

You physically brought the account and routing info and they refused to enter it into the system? Then ask for a supervisor.

To elaborate.....

Recently I changed banks and at the last minute realized I forgot to inform SS of this since I have direct deposit. I immediately called the SS toll free # and just waited for a human to answer (2 minutes hold time) as if I had a rotary phone.
Gave the rep my DD bank info. Took 48 hours for the transfer to take place.


@Lit Love.....

My local SS office is right around the corner from where I live. Every time I drive by that place, the line is ALWAYS extended outside: rain, shine & snow.

At my local office there are 2 lines. 1 for those with SS card issues (75%) and a 2nd for everybody else. The ones in line are all for line 1.

I've had major--major screw up from those at the 800 number. When you walk in you can have them date stamp so you have a record, thus my preference for walking in. The local office has screwed up as well, but with names and records, issues can be corrected.

Yes I went in and waited 45 min to speak to someone, explained they did not have my account information and I wanted to bring it so I get my check. She informed me they have nothing to do with my payments it is all handled at the payment center and they could not help me down there.

You said wanted to bring? Did you bring it?

45 minutes isn't fun, but it's kind of the least of your problems. Go back and try again, assuming you have the account info. Ask for a Supervisor if needed.

Yes I brought it but they said there was no one there that could help me that my payments come from the payment center and they had nothing to do with it. Just called 800 number and spoke to someone again saying they do not have my bank information she said because I am not in payment status yet.

Strange that they wouldn't still take your bank account info. Anywho, since you have a 60 status (stated in your original post) call the 800# every 2 weeks for the first 30 days. After that call once a week.
Make sure you make a note of every person you speak with & the dates you called. Keep a paper trail.

Your state may have a "backlog" and/or procedures could have changed regarding bank acct info since paper checks are no longer issued.

Hang in there.

My impression is they're getting confused with what you need. You don't need to ask about when you're getting paid. Deal with one issue at a time.

You need to say, "I've received a Fully Favorable SSDI decision. I have my bank account information that I need to have updated." Then hand the rep a voided check, or a printed copy of the account number and routing number. If they say they can't help you, ask for a supervisor.