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Old 03-08-2024, 12:01 PM #11
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Yes, I was referring to the local number help center desk, not national - One can get that when one logs in. Even local lines can have long wait times, but just saying "help desk" instead of going on hold, can sometimes result in a "live" person who can then direct one, or arrange a call back.
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Old 03-09-2024, 05:27 PM #12
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when i call the local social security office i do not get a prompt for a choice to talk to a help desk. so it may depend upon the particular local office. They ask me why i am calling then switch me into the person who is taking calls that day. i never had to wait long.
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Old 03-10-2024, 07:30 AM #13
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Originally Posted by echoes long ago View Post
when i call the local social security office i do not get a prompt for a choice to talk to a help desk. so it may depend upon the particular local office. They ask me why i am calling then switch me into the person who is taking calls that day. i never had to wait long.
Have you tried hitting "O" for operator?
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Old 03-10-2024, 10:48 AM #14
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Have you tried hitting "O" for operator?
no i never did. i don't need to with local office. the wait has never been long. never more than a couple of minutes. The 800 number quite the opposite

That being said i wouldnt bother the local office with something minor, they have their own important work to do, but for a significant reduction in benefits i would.
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