Dear eva,

Remain calm in the face of adversity and incompetence. This 'type' go home to their sad, unfulfilled lives at the end of every day, never achieving anything, never knowing the satisfaction of, or pride in, a job well done. They will always be mundane drones. And no-one pity when they bemoan a thankless task - personal pride and self improvement in any career brings recognition and reward.

I hope everything is resolved with haste.

Dave.