I agree. It was a mistake on my part back in 2006 (the beginning) to spout off at her. When I had to talk to her initially I was very calm and professional. I had all my ducks in a row. She asked me why I took so long to file the WC claim and that was a red flag to her. (3 months into the initial treatment with doctors and PT) It wasn't like I fell off a ladder and didn't report it, it was a repetitive motion syndrome that came on gradually. I simply said to her "Per the WC code in NY, I have 2 years to file." (Can't remember if it was 2 yrs. or 1 yr. but you get the point.) THAT right there set her tone with me. So I was nice, I tried to learn about WC and thought she was there to help me~ HA! I had never been in anything like this b4. So it was the next call I had to make to her and that is when I said what I said. Hung up and hired an attorney. I must say, now having my attorney, she doesn't skip a beat. Paid on time. authorizations go through in a day etc. BUT, this is my 2nd attorney. for the 1st attorney....it was useless! We all make mistakes, but regardless, I don't think they should take it personally and be rude to people, that was never in any of my job descriptions, even as a security guard, catching people stealing. I always treated them with respect...We never know somebodies story and should not judge on its face!