I am not sure if this is right or not, but was wondering if it is an upgrade of Office? Upgrades have to have a Office program already installed to be able to install.

If you try installing an upgrade it will put some Office code on your PC, but wont finish installing because it couldnt find a version of Office. Then when you try to install the trial version it runs into the code from the upgrade, and cant install because of that code being there.

Hope this isnt too confusing.

Go into the uninstall/install program area in the control panel, and see if there is any microsoft office in there and delete/uninstall anything you find with the words microsoft office. Then go look in your program files by exploring the C drive, and find any microsoft office files and delete them.

Once you clean all the files off that you can find, then try and install the trial version again, then the try using the disc. It should then load properly.

If it is a upgrade version of Office that you have, go back to where you bought it, and request that they give you a full version. Usually the full versions cost a bit more than an upgrade. If you get the full version it wouldnt matter about the Office files in your PC, because the full version will find them, and then ask you if you want to delete previous versions of Office. Once it deletes the files it will complete the new installation.

I am not sure if this is the problem you are having, but it is one I run into fairly often. Especially with microsoft operating systems.

problem solved. my copy of NEW windows 7 on a NEW high end computer was corrupt. Sad, very sad. mad, very mad! They took back my new computer, and have ordered me a NEW machine. They are taking all my programs off the machine to place it on the new machine, and will triple check all work before allowing me to bring it home. I was sooooo angry! They also found 6 virus' on there. I said "i have nortons that was PRE installed, and the computer didnt get on the internet till AFTER the antivirus was installed. how can that be?" he "guessed" that maybe it was used as an IN store demo machine before it became mine. I was outraged! anyway, they have ordered a NEW in box machine from the factory for me, and will personally test it, and place all the software i had on it for me.

Thanks for all the help

usually the demo machines are labeled as /or open box == discounted...

I sure wouldn't want to pay full price for any demo machine...

I hope your new one is perfect.

My machine wasnt marked demo, and the machine is in short supply. My store called another store to ask if they had one ready and available, and got turned down 5 times before locating one that was ready to go. The store is "assuming" that because this machine is in short supply they simply pulled it off the shelf, and that have apologized over and over. They are going out of their way to make it right. I am still mad, but the consiliatory tone helps.

Now, I get to play on my old lap top till the new machine is in, loaded, and triple tested.

I NEVER buy demo machines. This is a high end machine and unlike the mid or lower range/price products that they keep in full supply, the high end machines are not huge sellers, so they are limited on how many were in stock. They have been surprised by how many folks were willing to spend the extra money to get the higher end machine, and are now back ordered. Its just not my week for technology. At least I have a laptop to use.

I spoke to the store manager who apologized, and promised to look into it. He called me back in one hour to tell me the tech suspects this machine was a demo or a returned item. He was not happy. He went on to say store policy is to NOT push thru a returned, or demo product unless they are labled as such and also discounted. he located a machine in NY and was having it overnighted to his store. He would personally over see the machine, and have all the items I wish installed free of charge, as well as a free inspection, and all windows updates. He threw in a free year of Nortons antivirus, and agreed to install my office products for free. He promised a thorough check up on the unit and will promise me that the machine will be NEW, and working properly. I got all sorts of coupons for free tune ups, and so forth from the tech guys.

I will have my machine by Mon noon, and I am happy with the outcome and the way in which all was handled. it turns out the windows 7 in the machine was corrupted and someone "attempted" a registry clean up. He knew that it wasnt possible for a "new" machine to have so many registry errors, and issues. So...my machine is coming, and I got a 10% discount off of the purchase price paid.

I have never seen such a thing, but am glad it was well handled. Thanks for the support.

It sounds like they're taking good care of you to get it all straightened out. Good customer service speaks volumes, so it sounds like it will all turn out well.

Wow! I'm pleased you've got such a good deal because of your woes.

Now I (sort of) wish there had been something wrong with this one I bought last year, new.

Sort of wish, but not really. I doubt I'd have coped as calmly as you seem to have Dej.

What is the model of your high end machine?
I am a techno geek and love to look at computers stuff LOL.

Right now I have been eyeing the new SSD's, man it would be nice to get a couple of those and run them in a raid configuration....they are blazing fast.

Usually people turn up the processors, or buy the fastest processor, and brag about speed. The difference in speed is almost imperceptible with processors, and a bit noticeable when it comes to memory speeds. But these new SSD hard drives are so fast you see the difference immediately. Cant wait to try one!!

Its an HPe9240f its a nice machine, and I am very happy with it since receiving a NEW one, instead of someone's return.

The only complaint is the 5200RPM which could have been boosted to 10, but...hard to find that.

I love this thang!

found a link http://www.newegg.com/Product/Produc...pk=HP%20e9240f

That is a nice machine, Blue Ray! I have been dreaming of adding a blue ray.

You could always upgrade the hard drive, use the slow one for saving all your files. Remember the first pavilions? We thought those were good, the one you have now is smokin !! Compared from then and now, and even smokes most of the better computers today! LOL!