[MelodyL]

They have Vista (and I don't know a thing about vista).

They have a very nice HP Photosmart HPC4280 printer.

They were trying to print a page off of the internet. Printer was turned on. It indicated that it was printing. Nothing came out. I checked to see if the documents were in the cue. They were. I cancelled the printing jobs.

I then went into Control panel and saw 5 copies of this printer. It said something like. HP Series 4200 Copy 1, etc. Copy 2 through Copy 5.

I asked them if someone installed multiple copies of the printer but they had no clue.

I then selected one of these and set it to default printer.

I then restarted the whole computer. When everything came back on, I did a wordpad document and hit the print button, thinking my wordpad test document would print, well guess what printed? The internet page that she was trying to print.

I said 'what??

So what I gathered from this is that the printer DID get the message to print from the internet and it printed.

So now I said "let's do a test page of the printer. I did this because when I tried to print any wordpad document, nothing happened.

Oh, I should mention this. When we tried to delete the multiple copies of the printer stuff a little box on the bottom kept asking her (as the administrator) to continue to "install the printer" ?????? Have no clue why it was doing this.

So I get to where you click on 'PRINT TEST PAGE", I clicked on this.

Nothing happened.

That's when I said "let me go and ask the people on the computer forum"

So we have a Photosmart printer (that indeed did print a page off of the internet), but now prints NOTHING.

Any help would be appreciated.

thanks much

Melody