I had a terrible virus on this computer yesterday and with the help of compaq we got rid of it but now I have no sound. Can't hear Utube...etc.
Help!

Need more information.

Compaq helped you? That's really good to hear but how do you mean, Alffe? They've never helped me. LOL

Down in the taskbar at the bottom of the page, usually next to the time/date, there is a symbol for the sound. Cone shaped.

If you Left click on the mouse you will bring up a few choices. Check in Volume Mixer. On my computer I have choice of Device and Applications. Check that you have those sliders in the positive.

LOL..we had to renew our contract with them for a year. Mr.Alffe may have to get back on the phone with them today because I still have no sound...did what you suggested Lara and it made no difference. Sliders are at max. volume...nada.

more info...it seems that U Tube is the only thing I cannot hear. Have tried rejoining....any suggestions?

Do you hear any sounds at all? For example, if you make a video, can you play it back and you can hear it?

If you play something other than youtube (like the online radio?) can you hear this?

Also, (and I know this might sound stupid), but youtube has it's own volume level.

Look under a video and you'll see a little speaker kind of thing. If it says the word MUTE, that means that it should be working. If you don't see the word mute, then IT'S ON MUTE.

Try and slide the lever over to the right, which will bring up the volume

Let me know what happens. This happened to me once. I could hear everything on other stuff but not on youtube. That's how I found about about the volume level thing on the bottom of any video on youtube.


Update:

I made a video showing how this is done. You probably already know this but just in case you don't here you go!!

http://www.youtube.com/watch?v=kjtWeEK49Ug

Melody
Melody

Thank you Melody...I will let you know how this resolves. Mr.Alffe has been on the phone now with Compaq for hrs. Tech gave up and now a supervisor has taken over "the case". When they worked on my computer yesterday..removing the virus...they obviously removed more than we bargained for...now they have put it all back and are slowing removing things..they claim they have never seen anything like it...~sigh.

I am downstairs on his computer which is fine....I am however STARVING as we were to have lunch two hrs. ago. Loved and appreciated your video....