Okay, here is what happened. She has absolutely no computer experience. She is NOT tech savvy. The person who set up her laptop 2 years ago created an account, put her on facebook, (she does not know her FB password). So she goes on FB (she does not do email but obviously she has a gmail account because there is an icon on her screen but it needs a password and she NEVER goes there). We found this out earlier today. Oh, her FB account is linked to her gmail account.

Somehow, she was logged out of FB. When she tried to go back on it prompted her for her password and of course she doesn't know it. Her husband who is a bit more tech savvy, tried to do the FB password recovery thing but he can't get into the email account (gmail),that is associated with her FB account so they can send her a new PW because... she doesn't know her own email password. But....she does have an AOL Email account. We know because I just sent her a test email. She got it.

So....her husband is trying to get the AOL email account hooked up to her FB account so they can mail him a new PW so she can FINALLY get back on FB. He followed some prompts and it seems that FB will choose 3 FB buddies and email them a code or something to that effect. They tried to follow instructions but nothing is working. They are getting error messages.

She is thinking of bringing the laptop into some tech place or Best Buy so MAYBE some tech guy can retrieve SOMETHING or get her back on FB?

Any comments would be helpful

Thanks much, Melody