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Old 05-23-2007, 01:33 AM #4
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Bobbi Bobbi is offline
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Bobbi Bobbi is offline
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Join Date: Aug 2006
Posts: 1,851
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I know that with some anti-virus software installed, it has to be disabled before a system restore can take place. Have you - while not connected to the Net - turned off virus protection and tried restore?

I'm also on an HP laptop, BTW. I use Norton. It does have to have some prefs. turned off completely in order to perform a restoration.

Did you purchase your 'puter through Best Buy? If still under manufacturer warranty, I'd go straight to HP. Best Buy is merely the "middleman."
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