After you run the program it will bring up two files in notepad. Post two separate results here. Go to top of the notepad page on first one and click edit, then select all, go back to top again under edit and click copy. Now open up reply here and right click where you normally post a reply right click on your mouse and click paste in the place you would start typing. It should show up. Do the same on the next reply here until you have both. Hope I don't confuse you. If you need more help let me know. I can show you what it will look like

Here is part of what mine looks like. I did not include the entire file but wanted to show you what it should look like- this is FRST, The first one to post


Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 17-04-2017 01
Ran by Tom (administrator) on TOM-PC (17-04-2017 09:39:24)
Running from C:\Users\Tom\Desktop
Loaded Profiles: Tom (Available Profiles: Tom & DefaultAppPool)
Platform: Windows 10 Pro Version 1607 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal

Here is what the 2nd one should look like, of course again I am only showing part of the file of mine. The second notepad will be called Addition

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-04-2017 01
Ran by Tom (17-04-2017 09:39:44)
Running from C:\Users\Tom\Desktop
Windows 10 Pro Version 1607 (X64) (2017-01-12 02:20:54)
Boot Mode: Normal
================================================== ========

Hope this helps some. If not let me know. Tom

If you are running Windows 10 you will get a warning that it is not safe but it is. Just click advanced and allow it to run. Sometimes antivirus will also tell you it is not safe to run but again it is. I have used it many times. Tom

She might use the Private Message/PM option to send it to you.

I put it here late Saturday, what happened? It was posted but I wondered if it was too big or showed too much iinfo and would be removed? Will check back sooner this time.

Log files
 

Not sure but I never saw the log. Maybe you can send it to me in a Private Message ? Just copy and past it where you would type. I just sent you a PM so you will see my email address. Try sending it to the email address I posted in the P/M. Hang with me and we will get your computer running like new again. If you get stressed over this let me know. I will be glad to help anyway I can. Tom

Thanks, will do. I may have to run the scan again as I think it only saved the first page, will try to get it done tomorrow.

I do think those are the files I need. I will be back after I look at these files. Tom

zygopetalum, no need to run the Farbar Recovery Scan Tool again. You did just fine. Check you email and from there we can do more. It will take some time but this is the only way to do a complete clean of a PC. I will be looking for your reply in my email over the next few days. Take care. Tom