Originally Posted by Natalie8

Wow. Biogen entry level phone staffers seem clueless. She said she wasn't aware of the increase in PML cases and started to rattle off the 1:1000 risk info. She just kept apologizing. Her name was Kristen.

I will give her credit for passing me on. I'm on hold right now to speak to a "higher up" person.

Ohhh, she came back and claimed that no one else knows any more information than she does. I think it was a fake play. No one wants to deal with this at Biogen. How frustrating. She told me to call my doctor.

By the way I was told all calls are recorded but I think it is good to ask. At least all my complaints are on record if they even bother to review them or pay attention.