[Nervous]

In my last order from vitacost.com, I got 3 bottles (180 pills) of Jarrow Formulas PhosphOmega Krill Oil. This batch has a strong, unpleasant smell. I've taken a few doses without ill effects, but I wonder if the oil has gone rancid or is bad.

Jarrow Krill Oil is one of my usual supplements. I have not experienced odor problems in the past. I e-mailed vitacost.com customer service, but they have not responded.

Should I toss them out and re-order? Should I attempt to get vitacost to make good on the order? Is a strong smell maybe not a sign of anything?

Advice?

[mrsD]

Gee, my krill oil has no odor at all. I use MegaRed by Schiff.

I'd pursue Vitacost still. What is the expiration on it?
It could have been stored in a hot environment.

[Nervous]

Expiration is 08/2012.

No problem with my previous orders of the same product.

[mrsD]

If you have had it before and it didn't smell odd, then there is something wrong.

Jarrow has a customer line which I have called them on personally. You might get them to replace it faster than Vitacost.

You can contact them online and give the lot # etc .

http://www.jarrow.com/contact_us.php

My previous experience with them was positive. (I just asked about availability of a product that seemed out of stock all the time).

Oils that are rancid are not safe to consume-- free radicals and all.

[Nervous]

This morning, I sent an e-mail to Jarrow. I'll follow tomorrow by phone.

Thanks, mrsD.

[cyclelops]

I wish they could just shoot this stuff into me IV. My stomach is so sensitive. Supplements make me very nauseated. It is discouraging! Let alone something that smells bad!

[Nervous]

Originally Posted by mrsD

If you have had it before and it didn't smell odd, then there is something wrong.

Jarrow has a customer line which I have called them on personally. You might get them to replace it faster than Vitacost.

You can contact them online and give the lot # etc .

http://www.jarrow.com/contact_us.php

My previous experience with them was positive. (I just asked about availability of a product that seemed out of stock all the time).

Oils that are rancid are not safe to consume-- free radicals and all.

Just spoke to Jarrow Customer Service. They refuse to do anything about it. They suggest going back to the retailer — in this case vitacost.com.

[mrsD]

That is interesting.... if it were a storage problem after it left Jarrow it would be Vitacost's problem.

But they would be hesitant to admit if it came from them...I bet.

I hope you continue to pursue this. It is an important situation.

[Dr. Smith]

Originally Posted by Nervous

In my last order from vitacost.com, I got 3 bottles (180 pills) of Jarrow Formulas PhosphOmega Krill Oil. This batch has a strong, unpleasant smell. I've taken a few doses without ill effects, but I wonder if the oil has gone rancid or is bad.

Jarrow Krill Oil is one of my usual supplements. I have not experienced odor problems in the past. I e-mailed vitacost.com customer service, but they have not responded.

Should I toss them out and re-order? Should I attempt to get vitacost to make good on the order? Is a strong smell maybe not a sign of anything?

Advice?

Are these gel capsules? Is it possible that one has broken/punctured, releasing the contents (and smell)? I've had some fish oil capsules in the past that were fine (maybe a slight odor in the bottle) until one broke in the bottle... then WHEW! STINKO! It also made the rest of them oily/greasy, which may be a further clue.

Unfortunately you can't wash the rest of them off once this happens!

I don't know if that's what's happened or not - just something to consider.

Doc

[Nervous]

Softgels, but no broken ones.