Many thanks!!!!
I have a nice UPDATE
I had SS come out to the house yesterday. They cleaned two rooms, but would not replace one of the rooms with the little carpet. I tried cleaning the little carpet myself this morning. It had been soiled by the dog and by this morning, it smelled so badly, I used a hose outside, etc. It looks ruined.

The customer service guy just called and agree to refund me what was left on my contract and give me a gift certificate for SS in the amount of the cost of the little carpet when it was new.
So, financially things are pretty much square.
In addition, they agree that they should have handled this differently. They agree that they should have called a district manager and made arrangements when a loyal customer makes a reasonable request. Hopefully, they really will LISTEN to their long term customers and be fair and reasonable in the future.