Thanks for the advice. The contact person I have is this horrible woman who made me freal out and cry and then became angry at me. She did the first part of my report. But after my meltdown I was scared to go back (and my family wouldn't let me go alone again), so I did the rest online. Do I have to keep dealing with her or can I request someone new? Will this cause trouble?

You really don't get to choose the employee who works your case. If you feel you have a valid complaint against an employee, you could notify the supervisors or local management. Perhaps you may be more sensitive than other people, perhaps not. SSA staff is supposed to treat you both professionally and businesslike, but they are not there to help you feel better. It can be a fine line to straddle because they are still under the gun to get the work done as quickly as possible so that it reduces processing time for everyone.