I called the 800 number yesterday to see about the backpay as it is over 2 months. well the gentleman I got told me by calling I could of pushed my pay back another 30 days. He said everytime I call it sends up a red flag and it pushes everything back. He said quit calling and everytihng will be done in a timely manner. I get tired of all of the crap I get from the 800 number. This is my backpay and I deserve it. Not the runaround I get everytime I try to get it.

Hoosier Daddy
The gentlemen just didn't want to talk to you on the phone. He needs to be reported. Hope you got his name.

Donna

you will never get correct info from calling the 800 number.lol.you can call each day if you want to,and they shouldnt tell you to stop calling.if you want clear cut info,then your local ss office is where you need to go-i went evryday for 2weeks untill they got so tired of me,that my backpay was in my bank the next day lol..persistence is the key(wink)

A few facts about the teleservice center and the people who staff the 800#. When the phone calls exceed the capacity of the staff, SSA pulls in Benefit Authorizors from the payment centers to answer the incoming calls. So, the Benefits Authorizers are taken away from their usual job of processing your claim to payment and so that work is pushed further into the future. The TSC cannot make the payment center work any faster than they already do. All they can tell you is an estimate of the backlog time.

Calling every day is similar to asking the driver "are we there yet?" every 10 minutes except that the driver has to stop driving in order to answer your question.

I realize that most people only care about their claim, but SSA has to care about everyone's claims.

Increase staffing. That would help. Calling every day slows down the agency from completing the work. That is the reality.

couldn't have said it better myself, i would have said it a lot meaner because it irritates me greatly but...this is much better