They refused to hook up DSL here even though both neighbors on both sides of me had verizon dsl.... When my Alltel plan was switched to Verizon my phone didn't work right for over a week.

Then I lost my phone on new years and I went to the verizon store to buy a new one...and was told no, that I had to reinstate the old alltel phone unless we both wanted to renew our contract a year early because we can't be on 3 seperate account networks.... So we were going to renew.... except, Verizon will be charging us an additional $15 a month to keep the same exact plan as we already have!!

So I decided to live with the older phone for a year until our contract is up.

Yesterday I tried to call my neuro... Ket getting an error message "Your account could not be validated please call customer service". But of course it won't let me dial out to customer service!

I ended up back at the store. Had a very nice young man who spent over an hour on the phone with tech support. We afre told I am not the only one having this problem, it is a network issue in Richmond (over 50 miles away) and that they are woking on it and it should be resolved in the next hour or two... This was around 11:00 am.

So at 4:30 when i still could not use my phone I called back to tech support on DH2Bs phone.... Oh, yeah did I mention his phone on the same plan works just fine?? I was told again they are working on it.... and then I asked if they planned on pro-rating our bill seeing as I had been unable to use my phone all day... and he got an attitude.

It has now been 24 hours with no service to my phone. I was waiting to her back from the nurse about scheduling my Ty infusion... and I cannot check my voicemail! And DH2B doesn't get home until after they close....

Which means I get to go back to the verizon store to complain today and then drive out to the hospital to check with the nurse about the infusion...

All because Verizon is a horrible monopoly of a company!