OMG. I just had very refreshing conversation with a Caremark rep who spilled her guts to me! First let me say that for some reason ALL of my life people will just open up to me in conversation like they've known me forever. I'm not quite sure why. This Caremark rep called to let me know that my first dose of Tysabri was shipping out to my infusion center today! YAY! Then she goes on to tell me that their 'system' is down again. She can't access any of my info except what she had jotted down on Friday. Just my name, phone number and the Ty info. Then she tells me she started taking notes like this because of their poor system reliability! She actually remembered some of my info because she deals with my infusion enter pretty regularly. This poor woman tells me that she's only supposed to have 300 clients but they've given her over 700 to handle because they refuse to hire any more reps. The told her if she doesn't like it to quit! At this point I said to her that maybe she should be careful about what she says because they might be monitoring her call. Then she says she just does not care anymore and that she is just going to speak the truth because she is just so sick of it all. LOL! She told me she's been with Caremark for 9 years and sometimes wishes they would just fire her! WOW. It was great to talk with someone in the business who was honest. She was put on a deadline by the company I work for (they have a new contract with my company that started January 1st) to have all of my stuff taken care of by tomorrow with or without all of my info being verified. She was supposed to make sure she had my correct b-day, soc #, address etc. all with the system being down! She had to ship it out today or the authorization process would've had to start all over AGAIN. I thanked her profusely and said if she needed to talk to call me. LOL