Do you still have your Verizon modem booklet?
It might have the info you need in it.

or they have this "In home Agent"- I just found it so i haven't tried it.
http://www22.verizon.com/Residential...sOne/85637.htm

I would imagine I still have my Verizon booklet. I NEVER THROW OUT ANYTHING.!! lol

As for the in-home agent, I believe this is for Verizon Fios, and I don't have Fios.

I wish I did, I hear it's really fast, but let me tell you, since I added the Ram to my computer, I am flying over the internet. MUCH MUCH DIFFERENT than before.

The guy removed the bottom right icons (I have no idea how they got there), but he said "these are slowing you down, I'll remove them".

And the modem problem thing has vanished. Not to say it won't be back but for now it vanished.

But the funny thing was what happened this morning. We had to go to Alan's doc appointment and I didn't have the time to call up Verizon (this was before the problem seemed to fix itself). This was around 10 a.m.

So I got the modem to work and I'm standing in the front of my house waiting for the Access-a-ride to come, when I notice a Verizon DSL truck across the street. I said to Alan "I don't believe in coincidences, this guy is here doing something and that's why I have a red light from time to time, and then it turns green".

So I'm waiting for the guy to return to his Verizon truck, and when I see him, I go running in the street shouting "Verizon Man, Verizon Man" and he bursts out laughing and I said "May I speak to you about a Verizon matter?"

He was nice, and I told him what happened. He said "Has nothing to do with me, I'm installing a dsl line in that house". Then he said "you know these things happen with modems all the time, you modem might have blown out, it might be a problem with the central office, IT MIGHT BE ANYTHING"

He didn't think it had anything to do with my leaving the modem on for 3 weeks without being connected to my computer. He said "that should not make a difference".

He said "call them up, if it happens again, and they will test your line"

"They will then probably replace your modem". I said "you don't happen to have a modem on your truck do you"? He laughed and said "No we don't carry modems with us".

And since it never happened again, maybe my modem re-set itself?

Will find out when I get up tomorrow morning.

We'll probably be snowed in.

I have been sprouting all night, lol

So it's nice to be back among my computer friends.

Take care.

Melody
P.S. Since I have to re-install my webcam, I'll save that for another date.

I can wait, believe me, I can wait. lol

I looked further and found this
http://www22.verizon.com/Residential...elp+Issues.htm

[Slow Internet connection If your Verizon High Speed Internet speed seems unusually slow, step through the checklist below to diagnose the problem.

Run DSL Speed Optimizer. Are you tapping into the full power of your Verizon High Speed Internet connection? Use the DSL Speed Optimizer tool to help you determine if key settings (TCP/IP and MTU) are tuned for optimal performance. Learn more. http://www22.verizon.com/Residential...hree/98885.htm


Turn your modem off and then back on. Most Internet connectivity problems can be solved by turning the modem off and then back on again. Turn your modem off, wait 15 seconds, and then turn it back on. After waiting 45 seconds to allow the modem to synchronize with the server, try reconnecting to the Internet. ]

more tips-
http://www22.verizon.com/Residential...sOne/86236.htm


*Optimizer needs to used with IE browser -not Firefox *

I did it and did a reboot and seems to be faster loading the pages.

Jo:

I'm not doing ANYTHING right now. It's working just fine, I'm zipping all over the internet. No need to go any faster, because this thing is faster now than before.

One problem we are having is emptying the email folder. Alan has 29,000 emails (because he didn't have the computer for 3 weeks). We've been trying to empty the folder and we are always told "error, we cannot complete this task"

It lets you do 80 at a time, but why the heck can't we empty the folder.

I click on the word 'EMPTY", and I get a prompt: "Are you sure you want to empty this folder?' and I click on "yes", and then it tells me

Sorry, error we cannot complete this task.

I bet I have to call up Verizon and get them to do this. I'll have them test my modem at the same time.

But as for everything else, it's all 4 green lights, my computer is zipping around and I'm a happy camper.

AND I'M STILL SPROUTING. lol

Melody

wow, is most of that email junk?
Does he use the Verizon webmail ?

He can set up or turn on the junk filter and that would stop a lot of it from getting thru to the inbox.
It is a good idea to block the junk mail so it doesn't even get to your inbox - some of it can contain unsafe attachments or other bad stuff- just by opening it or taking a quick look it can set it in motion.

Verizon info-
[Junk Mail

You can set your Junk filtering options to perfrom the following operations in incoming mail that has already been identified as junk:

* Delete incoming Junk Mail goes straight to your Trash folder
* Save Junk in the Junk folder
* Disable Junk filtering Junk will appear in your Inbox just like regular mail

Blocked Senders

If you do not want to receive mail from a particular person, add their email address to this list. If you do not want to receive email from an entire company, add their domain name (eg. badspammer.com) to this list. To accept email from that person or company again, just remove their address from this list by clicking Unblock.

Mail from these domains/addresses is placed in your Junk folder, unless the sender is on your allow list. As an example, a you can set up a block list that includes address.com. This would ordinarily result in all mail from the address.com domain being put in your Junk folder. However, if the you also have the address michael@address.com in your allow list, and an email from that address is received, it will arrive in your inbox. ]
more-
http://www.verizon.net/micro/webmail...tm#preferences

Jo:

THIS IS NOT JUNK MAIL. This is Alan's marketing emails that he always gets. It's not spam either.

All we want to do is empty the folder. When we click on empty it says (I just tried again). We cannot fulfill your request at this time".

I tried calling. Forget it. I waited 20 minutes. Couldn't get through.

I tried emailing Verizon. I had typed my question, then it re-directed me to another page and I lost it all.

We do not have OutlookExpress.

This is just plain old Verizon email.

All he wants to do is empty the folder that has all the 29,000 email messages.
Not the trash folder, not the spam folder. Just the inbox folder.

Any ideas WOULD BE WONDERFUL.

lol

Melody

I'm stuck, I have the yahoo/Verizon version of web mail so mine looks different than yours. We figured that much out last time LOL.

but it does let you delete 80 at a time?
yuck - might have to do it that way..
or it isn't working at all?

Oh if you have 80 showing on a page?
if you go thru all pages and click on each page delete all first -and then hit the submit after all are checked for deletion {or what ever the button that does the action is labeled}
- and try that???