So this Trend Housecall thing. I go to this site, I follow instructions, and then I run the scan. (I gather I shut off my Verizon Anti-virus first???)

Thanks

Nope! You don't have to turn off your regular AV scanner. That runs in the background just the same as usual. They won't interfere with each other. I promise!

Trend is an online only scanner, so go to the site..... click on House call which is their free scanner, and let it do it's thing. You have to stay on line, but other than that you can sit back and just let it scan your computer.

It might take some time depending on how many files are in your PC, but you can minimise the screen and continue doing whatever you want while it's running.

If it finds anything it will ask you if you want them to fix it for you, and in most cases it can and will. Occassionally it can't, but it will tell you if you have any problems, and what they are. If you do find anything, at least you will be armed with info next time you contact Verizon.

Is that as clear as mud??

CLEAR AS MUD??? That was as clear as my brand new recipe for Veggie Balls.

wow, whatever would I do without you guys on these boards.

I am MUCHO APPRECIATIVE.

And now I am heading out to my favorite little coffee bistro to get a cup of their steaming coffee. I

It's calling out to meeeeeee!!!

lol

Upon my return I shall do the Trend thing. You should have seen me trying to explain this to Alan. I kept saying "Trend Housecall" and Alan kept saying "the virus people make housecalls??" I never laughed so hard.

I shall tell you later what happens.

My coffee awaits!! lol

Okay, tried it, it didn't work. (what did I do wrong, if anything??)

I went to the site, clicked on the Housecall Option, it said it ran a test, the test was successful, and if I wanted to start the scan, click on that option. I did.

It started the scan, and BAM, I got a window that said:

We are sorry but Firefox crashed. We'll try and restore the tabs upon restarting.

I didn't have to restart anything. A message popped up asking me if I wanted to restore the Firefox session or begin a new one. I chose the new one. And here I am.

So what do I do now??

God, I hate being an old lady on a computer.

lol

Melody

The new Firefox does not work with everything yet. Many have
been fixed, but this may not allow it yet.

I did a Trend scan last Dec when we had internet problems.
It found one minor Trojan, that was not doing anything we could see. Our problem turned out to be an intermittent router failure. Worked sometimes and not others.

you could try the Stinger - by Mcafee
http://vil.nai.com/vil/stinger/default.aspx

it is one you download and run - so you can use it anytime as a double check for your Verizon AV prog.
It works the same way as the online one but you actually have the program on your machine to use anytime you want.

oh or try this one-
http://usa.kaspersky.com/downloads/f...us-scanner.php
[Our free online virus scanner is a great way to find out if you have any viruses or spyware on your machine without having to install new software. You can also see what viruses your current antivirus software let slip through! You just need to be online and using Internet Explorer.

The Online Virus Scanner uses Java technologies to scan your computer for malware. The free virus scanner scans your machine while online, and uses the same technology as other Kaspersky Lab products. Our antivirus software protects against viruses and spyware. ]

I have a quick question. The Trend Housecall thing did not work with my Firefox. I also have an icon for Internet Explorer. I sometimes use IE to go on the internet.

What, (instead of opening up Firefox), I opened the Internet Exporer browser instead. Then I could try the Trend Housecall thing???

Think it might work?

And I still can't understand how you can have more than one anti-virus program at the same time. Every single person I have spoken to has told me "you can't have two anti-virus programs running". Now I understand the online scanning thing. That might not interfere with the Verizon Internet Security Suite. But what about the thing you download and you have it and can check and see what Verizon Internet Security Suite might have missed? How come you can now HAVE TWO ANTIVIRUS PROGRAMS running?

I am completely confused.

melody

mrsD mentioned using IE, instead of using FF - I think she called it Explorer, maybe that is why you missed it.
yes try it with IE and see if it works that way.


As far as the 2 AV progs running at the same time - I think it is the way the single time scanners work vs the ones that are active all the time. Most likely has to do with how the program is written.

If it needed to be turned of the programs would tell you to turn your current AV off.