Hey as a Store Manager of a McDonald's...well now mine is a Walmart one without a Drive Thru ..but worked a drive thru one for 6 years...

First, true...if you pull up on that the weight wouldnt activate our system...so we wont be able to hear you talk....the weight of vehicle makes the system kick in..then we hear a beep and start talking to you..or hearing you also....

BUT WOW....yes the crew person just went by maybe rules...but the Manager should have offered to take the order...no matter what!! especially when you mentioned the MS..or disability....

if they were truely concerned with liability...they could have taken order than asked you to park near by in a spot..and run out the order....causing no worry about other cars and you.....

even if a policy, they should have jumped on helping out for the reason you had....WOW still surprised...

let corporate BK know...so that corporate is aware, in case the policy isnt what that store told you and can be corrected..or so they can add a policy towards..some that may need to do what you had to...use Drive Thru...

still appalled... here...hugsss and please write or call a corporate number..not sure if BK has a 800 complaint line or not..McDs does..for good and bad comments....the number can be used..and then corporate gets the info right to owner....if operator owned like our stores....

good luck and sorry they did that, there loss though huh....go Carl Jrs...hehe hugsss,sarah

there were a million other ways to handle you and your needs than what they did. i agree with all the above advice.

make a big tadoo about it. nothing like going to the very top for results.

Thanks for setting the record straight as to Whut you will get at drive-thrus! My chin hit my chest!

Did you know that in Stockholm, Sweden...McDonald's has a drive-thru for snowmobiles?
It's true! I saw it on the Food Network!

Nice little scooter with seat. I have to say, it does look more like a recreational vehicle, than a mobility/disability scooter, though. I'd fall off of it, in a second, flat.

Could be why they didn't take your disability seriously...the idiots.

Sorry..

I was a General Manager for 17 years at Jack in the Box and Taco Bell. We only served people in cars/trucks for the safety of the individual. At one time we took walk-ups (in this case you were considered a walk-up) but there were reports of people being hit by cars in the late 80's and early 90's, so most fast-foods stopped serving walk-ups in the drive thru for this reason. It's a safety issue, not discrimmination.

That said: I would have accomodated you and bent over backwords to serve you even if it meant going out to the parking lot to take your order and then deliver it to you (really). Sorry that happened.

What I am struggling with is why a person would feel they should get special treatment, given the legitimate reasons for not accommodating non-licensed vehicle/patron?

This kinda' reminds me of the argument about leaving the "handicapped" washrooms unoccupied, even with a big line-up . . . just in case a disabled person comes in.

It also brings to mind all the differences in cultures that I've observed while traveling. When I lived in Australia and New Zealand (going back a few years now), most times when you went in a restaurant for breakfast, and ordered, say, "bacon and eggs", that's exactly what you got. They didn't care how you wanted it cooked, what kind of toast you preferred, or whether pan fries suited your fancy more then shredded hash browns. You ordered bacon and eggs, and you got it the way they wanted to cook it . . . like it or lump it.

I brought some of my down-under friends to California and Canada, and they were distressed trying to order a steak; "how do you want it cooked?", "which sides?", "butter, sour cream, bacon bits and chives?", "salad or soup to start?", "type of dressing" . . . I loved watching the look on their faces when they ordered, and in the end they always said "just bring me some dam^ food" (once the waitress was out of ear-shot).

When my kids got old enough to start preferring no onions or pickles on their $1.49 hamburger, I told them "so scrape them off!". I've heard what happens to people's food when they get too demanding at a fast-food restaurant.

I would understand if there was NO other way to obtain food but to inconvenience the establishment by demanding they hand-deliver (because they don't have a "disabled" drive-through lane) . . . seriously folks, where does this end?

Trust me, in N America we get far better service (disabled or not), then we would anywhere else in the world. People in other countries look at us as though we have two heads because of how demanding N Americans can be . . . and that is one reason they don't like us as tourists too.

Cherie

Because this patron said he was disabled, that was an alarm that he needed accomodation. In the US we have been trained in customer service sectors to accomodate any individule that brings their disability to the attention of the establishment. Thus, going out of our way to serve the person without question.

I've also been known to deliver food to a guest in the dining room when they have a broken arm or leg, because they were elderly and in fact, because they had alot of children with them, or a new baby. There have been many reasons in the past that I went above and beyond not only because of the company I worked for, but because of the compassion I have for any person that 'appears' to need that attention.

It's just the right thing to do and it brings them back. Return customers means increased sales. I feel good and the company makes more money. Its a win/win for all involved.

BK doesn't seem to agree with that philosophy.

If I were the server, or the manager, I would have taken it out too . . . but my response was directed at the "bigger picture" of their POLICY, and whether "discrimination" is occurring.

Cherie

I agree, GJ. What's happened to basic human compassion for someone else? Everyone is so afraid of being sued that we've become a nation of on-lookers who never make the first effort to help a fellow human being.

I will offer to help someone else (to the best of my ability) if they look like they're struggling. People are a little more hesitant to accept help these days because of all the horror stories you hear about attackers posing as helpful citizens. I don't think I appear threatening...and I couldn't run for my life if I had to...so people tend to accept my help when it's offered. I'm happy I can help someone else. I know I'll need it myself one day and I feel like I'm just paying it forward. I'll reap what I sow.

Good for you for going the extra step and helping those who are overwhelmed or just unable to do for themselves for whatever reason.

Well, now that I've seen it and the little video, it does look more like a toy than a PMV. Bent, can you take into the stores the way the guy in the video did? I'd be pretty surprised if I saw one indoors, disabled or not.

My scooter can do all that and go indoors, and I have the added advantage of not tipping over with it. My little one only does 5 MPH on flat surfaces, but it's adequate (and extra fun in a crowded mall).