I don't blame you for being mad. In the almost 10 years I was on Copaxone, that never happened to me. I think they need to definitely replace your whole shipment.

update...

I spoke to the pharmacy who IS replacing ALL syringes only because it was wet. the ice pack was included next to the zip lock bag which was UNsealed, and the water was allowed to seep into the bag. The Caremark folks say Shared solutions leaves it to their discretion if they wish to include the blue box or if they wish to remove the rows of syringes from the blue box. That they were not breaking protocol by removing them from the package prior to shipment. My syringes are all dog eared, and the outter two are OPEN, and unsealed because they got dog eared in the process of being shoved into the box without the protective blue box.

Called shared solutions to report this instruction, and they were shocked. They report that the blue box is provided as a source of protection, and identifying the copaxone medicine by lot number and exp date clearly printed on the outside of the box. They found this practice to be UNacceptable, and would be investigating if other pharmacies have been shipping out their product without the box.

If you have been receiving your syringes WITHOUT the blue box that is supposed to protect them, please call Shared Solutions, and report this. They want to hear from anyone else who is having this issue, and want to assure that its being addressed.

YIKES! Bet they didn't even consider that the "Cold" packs would take the temp of the Copaxone below the recommended minimum. I had several that were shipped with the "cold" pack right next to the box and the set of syringes on that side were so cold that the medicine would not move in the syringe until I warmed it up in my hand.

SS and the mail order pharmacy always told me that they couldn't get cold enough to freeze with those "cold" packs. Yet those shots were the ones that I always had IPIRs with.

Thankfully I don't have to worry so much with Betaseron.

Dejibo, sorry you have to hassle with them over it.

That has never happened to me. I think calling Shared Solutions was a great idea.

I did have an experience with UPS. The driver quit right in the middle of his shift (so to speak). My med was not delivered that day. Thought maybe I messed up on the delivery date. The next day, late in the afternoon, my meds were delivered in its normal packing but hot/warm with melted ice. I called UPS to make a complaint and then SS to get a new box.

Wow Dej! Thanks for the info. I have never received my injections that way. That is totally wrong! Glad you complained!