I have had to deal with young women as techs myself.

The more they are temperamental, the more conflicts they have with their own mothers, the more they cannot see past their own nose.

There is a type...who once I train them on the computer--- they think they have become THE PHARMACIST.... it is a power thing. One manager where I used to work, called it The Computer Orga$m. We used to laugh at that one.
( I hope I can say that here). This type will stand at the computer and refuse to wait on customers or answer the phone. If you try to correct you get the massive EYE ROLLS! One gal did that to me so much over an hour I had to threaten to send her HOME. Most of the time I was temping there so I do not have managerial power. It can be very frustrating.

And just so you understand, I did have one young man who was afflicted with this problem as well. I caught him giving advice on the phone, and telling a woman he would NOT fill her RX (it was refillable). When I called him on that --his response was "I don't like her". Well, I called the district manager and reported him (this young man also had cell phone-itis which was distruptive) and he was fired. (I didn't get to do it however). This young man also made a crack loudly about an AIDS patient, so his goose was cooked very quickly. Typically the girls are not quite this bad, just massively irritating.

I've had a few older ones too, so I don't think it is always age related. It appears to be narcisisstically related and entitlement issues. It is very related to how they behave at home, IMO.