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11-26-2008, 09:26 AM | #1 | |||
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Magnate
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WOW, I just can't believe this!
Ok, back track - last weekend we had trouble with our Satelite Internet not working. Come to find out it is just a really loose power cord in the back plus the wireless modem is shot! After calling Tech Support to get someone to come out and fix the power cord because the cord is worn and we need a new one. They called this morning to let me know it will be $100 for the service call, $.47 a mile to drive out here (we are a good 100 miles from where the service people are) plus $68.49 for a new cord & $149 for a new wireless box! I can get all new service for that price! Needless to say I told them to cancel the service call - DBF can fix it for a lot less than that! The internet is working as long as no one comes close to the cord and we don't use the wireless. Ok, I feel better!
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Tough Times Don't Last ~ Tough People Do Courage is doing what you're afraid to do. There can be NO courage unless you're scared.
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"Thanks for this!" says: | CayoKay (11-28-2008), Dejibo (11-30-2008), dmplaura (11-28-2008), Koala77 (11-28-2008), Riverwild (11-26-2008), SallyC (11-26-2008), Twinkletoes (11-26-2008), Victor H (11-26-2008), Vonn07 (11-26-2008), weegot5kiz (11-26-2008) |
11-26-2008, 02:21 PM | #2 | |||
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Magnate
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OMG! Call them and tell them you are a long time customer and you want it free and you want a 6 month discount for your time and trouble or you are going to switch to another service! if you get shut down, ask for customer retention and tell them the same thing! If they shut you down, ask for a supervisor. People are calling and canceling service to save money and it's in their best interest to keep you!
(i don't know who your provider is but this works with that "direct" company!)
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I know the sound the river makes, by dawn, by night, by day. But can it stay me through tomorrows that find me far away? . I have this mental picture in my mind of you all, shaking bones and bells and charms, muttering prayers and voodoo curses, dancing around in a circle of salt, with leetle glasses and tiny bottles of cheer in the middle...myyyyyy friends! diagnosed 09/03/2004 scheduled to start Tysabri 03/05 Tysabri withdrawn from market 02/28/05 Copaxone 05/05-12/06 Tysabri returned to market 06/05/06 Found a new neuro 04/07 Tysabri 05/25/07-present Medical Marijuana legally 12/03/09 . Negative for JC virus antibodies! . I'm doing alright and making good grades, The future's so bright, I gotta wear shades! . |
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"Thanks for this!" says: | Twinkletoes (11-26-2008), yeahbut (11-28-2008) |
11-26-2008, 02:30 PM | #3 | |||
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Wise Elder
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Sounds like a new service is needed or a big huge long call to the managers. I agree, you casn probably fix it yourself.
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. . A woman is like a tea bag. You never know how strong she is until she's in hot water. Eleanor Roosevelt |
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"Thanks for this!" says: | yeahbut (11-28-2008) |
11-26-2008, 03:08 PM | #4 | |||
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Wisest Elder Ever
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Quote:
I complained that the service was too "iffy" and I could get the same services from AT&T for $99 a month. They switched me to the Retention Dept. and suddenly they could meet that price. I told them to beat that price or I was switching providers. They brought my bill down to $95 a month for all three. I have about $12 in taxes and surcharges added to that. Can't beat that for all three services! I wasn't going to switch services....it's too much of a hassle....but they didn't have to know that. There alot of competition out there and nobody wants to lose a customer to a competitor. Good luck..make them earn your business!!
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These forums are for mutual support and information sharing only. The forums are not a substitute for medical advice, diagnosis or treatment provided by a qualified health care provider. Always consult your doctor before trying anything you read here. |
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11-28-2008, 04:49 PM | #6 | |||
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Magnate
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When you said "Internet Vent", I got a mental image of this huge vent that would filter all the garbage on the net
__________________
2004 to present - Trigeminal Neuralgia 2007 to present - Burning Mouth Syndrome March 2008 - Multiple Sclerosis DX 05/2008 - Relapse 05/2008 to 02/2009 - Copaxone 10/2011 - Relapse - Optic Neuritis developed 9/2012 - Relapse - Balance issues 1 sided 8/2012 - Erythema Nodosum - diagnosed 10/2012, reaction to Topiramate (Topamax) April 7/14 - Raynaud's Syndrome DX |
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"Thanks for this!" says: | yeahbut (11-28-2008) |
11-28-2008, 08:22 PM | #7 | |||
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Magnate
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Quote:
I called this morning again and asked to talk with a manager - I got the same lady! She said there was nothing that could be done. After one year the service contract is not covered any longer. There was nothing I could do except pay the cost or change providers. I was so shocked. DBF is going to try to fix it - it works if you don't move anything! Lose wires that just need to be tightened which he can do. Plus we need to buy a new wireless box - that one got fried during the last wind / rain storm with power surges even though it was hooked to the surge protector. It is working tonight so that is a good thing!
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Tough Times Don't Last ~ Tough People Do Courage is doing what you're afraid to do. There can be NO courage unless you're scared.
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"Thanks for this!" says: | CayoKay (11-28-2008), tovaxin_lab_rat (11-29-2008) |
11-29-2008, 10:55 AM | #8 | |||
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Elder
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Sounds to me like they don't want your business!
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Cheryl Dx: MS 2001 CRPS 2009 “When everything seems to be going against you, remember that the airplane takes off against the wind, not with it.” - Henry Ford |
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11-29-2008, 11:02 AM | #9 | |||
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Magnate
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They don't, they are pulling out of Maine - they are a NH company and don't want to deal with out of state any longer. Plus we are locked into a lower rate - I did that when I signed up. I hate to change cause I can't come close to the $39.99 that I pay monthly.
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Tough Times Don't Last ~ Tough People Do Courage is doing what you're afraid to do. There can be NO courage unless you're scared.
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11-30-2008, 09:46 AM | #10 | |||
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Elder
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COMCAST STINKS!
I just opened my bill, and my service went up ALOT! I got a letter explaining the cost of gas (have they been to the pump? gas is down?) and healthcare costs for employees (they have a crappy plan, how much can it cost?) and the cost of remaining competitive (they are the ONLY provider in this area! wth) that the cost of service would rise as well. The only choice I have is to get satelitte TV, and go back to a land line, which would dramatically raise the cost of my internet service. I am cornered! I wish I had a choice of providers. When I call to complain, I am told that since no other providers are currently in my area, they have no rates to compare to. ArGH!
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RRMS 3/26/07 . Betaseron 5/18/07 . Elevated LFTs Beta DC 7/07 Copaxone 8/7/07 . . |
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"Thanks for this!" says: | dmplaura (11-30-2008) |
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