Sorry for the PC trouble you are having. I did too, and my son had to get me out of trouble by installing other programs, and spending some stressful time to get rid of the bugs. It happened twice to me. I only go to Neuro Talk, a few medical web sites. My son found out that 31% of computers are receiving these bugs in the USA alone. It is world wide, and nothing you did wrong. These people who do this are professionals and are being paid to cause trouble by using back doors to the computers. That is in laymens terms since I don't know that much myself. He found alot of information about it, Mine was called silver alert, and there were pages of commands, to get rid of it after he researched it to find out where it came from, and the solution. Hope it doesn't happen to either of us again. ginnie