I did some searching and didn't come up with much..
Probably something like mrsD mentioned or the icons got temporarily scrambled sometimes that happens- not very often
I usually reboot and see if it fixes the problem.

The important thing is that you could still open programs with the start menu.

here is some info on viruses and stand alone scanners from the top AV sites {you might run those scans to double check- these only run when you start it so they don't conflict with your regular av program}
http://neurotalk.psychcentral.com/post403987-4.html

Jo:

The AV that you are talking about, you say that these only run when you start it so they don't conflict with your regular av program. I was under the impression that you can't have two anti-virus programs running at the same time.

I repeat I HATE MY COMPUTER.

lol

mel

Melody, even though I have Mcafee AV running all the time, I sometimes go to the Trend Housecall and let that do an independent scan on my computer. There has never been a problem conflicting with the one I have installed.

the stand alone scanners don't "stay running" all the time like your Verizon AV program.
you would only run the scan , get the results and then it is done.
If it shows a virus they you would look it up and find the remover for it.

Grrrrr...I hope things get running soon...I didn't have a puter for almost a month when I was having my new one built for me....duuuurrrnnnn.

So this Trend Housecall thing. I go to this site, I follow instructions, and then I run the scan. (I gather I shut off my Verizon Anti-virus first???)

Thanks

Nope! You don't have to turn off your regular AV scanner. That runs in the background just the same as usual. They won't interfere with each other. I promise!

Trend is an online only scanner, so go to the site..... click on House call which is their free scanner, and let it do it's thing. You have to stay on line, but other than that you can sit back and just let it scan your computer.

It might take some time depending on how many files are in your PC, but you can minimise the screen and continue doing whatever you want while it's running.

If it finds anything it will ask you if you want them to fix it for you, and in most cases it can and will. Occassionally it can't, but it will tell you if you have any problems, and what they are. If you do find anything, at least you will be armed with info next time you contact Verizon.

Is that as clear as mud??

CLEAR AS MUD??? That was as clear as my brand new recipe for Veggie Balls.

wow, whatever would I do without you guys on these boards.

I am MUCHO APPRECIATIVE.

And now I am heading out to my favorite little coffee bistro to get a cup of their steaming coffee. I

It's calling out to meeeeeee!!!

lol

Upon my return I shall do the Trend thing. You should have seen me trying to explain this to Alan. I kept saying "Trend Housecall" and Alan kept saying "the virus people make housecalls??" I never laughed so hard.

I shall tell you later what happens.

My coffee awaits!! lol

Okay, tried it, it didn't work. (what did I do wrong, if anything??)

I went to the site, clicked on the Housecall Option, it said it ran a test, the test was successful, and if I wanted to start the scan, click on that option. I did.

It started the scan, and BAM, I got a window that said:

We are sorry but Firefox crashed. We'll try and restore the tabs upon restarting.

I didn't have to restart anything. A message popped up asking me if I wanted to restore the Firefox session or begin a new one. I chose the new one. And here I am.

So what do I do now??

God, I hate being an old lady on a computer.

lol

Melody

The new Firefox does not work with everything yet. Many have
been fixed, but this may not allow it yet.

I did a Trend scan last Dec when we had internet problems.
It found one minor Trojan, that was not doing anything we could see. Our problem turned out to be an intermittent router failure. Worked sometimes and not others.