Nope! You don't have to turn off your regular AV scanner. That runs in the background just the same as usual. They won't interfere with each other. I promise!

Trend is an online only scanner, so go to the site..... click on House call which is their free scanner, and let it do it's thing. You have to stay on line, but other than that you can sit back and just let it scan your computer.

It might take some time depending on how many files are in your PC, but you can minimise the screen and continue doing whatever you want while it's running.

If it finds anything it will ask you if you want them to fix it for you, and in most cases it can and will. Occassionally it can't, but it will tell you if you have any problems, and what they are. If you do find anything, at least you will be armed with info next time you contact Verizon.

Is that as clear as mud??