Yes, slightly O/T - but gotta agree - in many cases there is a real entitlement attitutde towards what is expected now in the workplace - lots of benes for little work.... those who are going to succeed in the future are easy to spot - they try harder - and project their wish to succeed in all they do - and they will stand out and move ahead.....

As for tellers - I guess I've had good luck with them - but I was a min wage teller at one point for a short time while in college... short time cause was robbed at gun point twice and being paid practically nothing was sure not worth it! (we didnt have windows to proctect us back in those days from the "crazies" - and got the heck out of that job to literally save my own life....) I also have some sympathy for them!

Letting someone know they are being rude when they are in a nice way - a good thing! There are so many jobs now also where there is absolutley NO accoutability it feeds this notion - dealing with phone service people who are not required to give out id's etc... they can do whatever they want! I have a drug plan now that they know their supervisors can listen in whenver they want - and I get great service - amazing diff from the last group!