Quote:
Originally Posted by Mark56
Hi Tessa-
You should have been provided a phone number for reaching your rep in case anything goes awry during the trial/post op period. Use the number, use it now. The reps are quite busy, so calling soonest puts you in the queue to get a call back to relate your sneeze attack tale and maybe have restoration of your relief.
While my rep, being busy of course, will no longer return my calls as the sale has been made long ago and they are salespeople first and foremost [ I imagine the rule of salesmanship is the same whether BOSTON SCIENTIFIC or any other brand ] when that sale had not been quite made......he was extremely attentive. Yours probably will be as well. Give them a call.
This is the way the squeaky wheel receives "the grease." Call them.
Yup,   |
Gosh Mark.. that is absolutely absurd that a rep wouldn't call you back!! Kind of got my blood boiling actually. Hmmmm maybe we should have you right up a contract that states we will accept these units on the condition that for the duration of the implant without any stipulations that a rep is required to respond to our needs within 24 hours!! Just blows my mind that a person is forgotten once they actually have the device and no more $$ are at stake.
I will call.. already emailed last night but a phone call at 8AM will be done, thanks for the advice.
Have a terrific day!
Tessa
06-24-2013, 07:25 AM
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