Don't tell anyone anything. Don't deal with average mivce. Many are not capable of dealing outside the box. If they where they'd be in higher paying positions. Handle it later. You'll probably have to anyway.
I'm so angry at our country that it's true, not having money means your pockets are good and empty to put your pride into. As a teacher I was a child advocate with many without money or knowledge of the workings of the system, but now I know the MS disability hinders my own capability to handle my own stuff. I have too, but am aware of my problems in doing so. try googling patient advocate for help. This stuff is hard, unfair and most others in medical staff or state/federal agencies are immune to tears it seems.

Patentx and Deijo are right. Hold your head up, it's them, not you who's the idiots and WRONG,anyway my mom told me to always be nice and most aren't being nice and positive, ef em anyway, you deserve stuff, don't let anyone deprive you. It's unfair, but sometimes we have to fight for our rights.